MrPhysio+ Privacy Statement & Privacy Document
We have made a number of changes to our Privacy Policy – this will make it even easier for our patients to access information about our information collection and privacy considerations. The privacy statement and privacy policy is in one document; we have described in more detail what data we collect and why, how it is used, who we work with, and the countries where your data may be sent.
MrPhysio+ does not sell personal data. In order to operate our clinic and services, we share personal data with some trusted operational suppliers and participants in the programme. Again, these companies do not sell your personal data and they are contractually prevented from doing so. Further, all companies with whom we share data can use the data only for these contractually agreed purposes and must handle the data in a confidential and secure manner in accordance with Australian privacy legislation.
By continuing to use our services, you are consenting to the terms of the new policy. Please read our new Privacy Policy and if you have any questions, our Practice Manager's contact details are included in the policy.
Overview
At MrPhysio+, we respect the privacy of your personal information in our care. This commitment is set out here in our Privacy Policy which describes how we deal with personal information.
This Privacy Policy relates to personal information we collect and handle about patients and visitors to our website, social media and other digital services, including those of our Participants. Our personnel and job applicants should contact our human resources team for details about the privacy of their personal information.
If you do not agree to the terms of this Privacy Policy, you may contact us at any time, to discuss your concerns.
Types of personal information collected
The types of personal information we may collect include name, contact details, identification information, household details, payment and transaction details/history (including information about payment cards), authorisations, ages of family members, records of your communications and interactions with us, and details/history of preferences, interests and behaviour relating to transactions, products, services, and activity with our digital services.
We may not be able to provide our services without your personal information. For example, we may not be able to contact you.
How personal information is collected and held
We may collect your personal information, from your interactions and transactions with us, Participants, and companies. This includes: associated identifiers such as payment cards; making a purchase in clinic; placing an order online; making a non-cash payment; registering for services; using related digital services. We may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes. We may also collect personal information from third parties including anyone authorised to act on your behalf, and other companies.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. We implement a range of measures to protect the security of that personal information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
Purposes for handling personal information
We handle your personal information in connection with providing, administering, improving and personalising products and services. This can include processing payments, delivering orders, managing promotions, providing refunds and discounts, verifying your identity, communicating with you (including direct marketing), conducting product and market research, maintaining and updating our records, dealing with enquiries from you, and working with our service providers. Using personal information, we endeavour to improve our understanding of your interests, suitability, and behaviour in relation to products, services, and offers.
We may also handle your personal information to protect our lawful interests and facilitate purchases and potential purchases of our business.
We may provide information and marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (for example, email), through our digital services, and by other means. These communications may relate to the products and services we, Participants and other companies provide, and other products which may be of interest to you. You can call us on 0427 563 103 at any time to opt out of electronic and telephone direct marketing communications. We do not intend to bombard people with advertising, being more interested in providing health information that may be of interest or notification of the services we provide.
Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this Privacy Policy.
Sharing of personal information
To make it easy for you to deal with Participants and other companies and provide you with a more personal and consistent experience, we may exchange and combine personal information with them for the purposes described in our respective privacy policies.
We and companies (e.g. WorkCover, Veteran's Affairs, TAC, Health Insurers) may exchange your personal information with service providers engaged to assist with services including data processing, data analysis, information broking, online computing, printing, contact centre, legal, accounting, business consulting, marketing, research, auditing, archival, delivery, security, investigation, and mailing services.
The third parties to whom we disclose personal information may be located in Australia and other countries( including overseas owned Insurance companies working with Compensable bodies). In most instances we are legally required to provide the information to these agencies and all our service providers agree and are required to protect the privacy and security of your personal information, and use it only for the purpose for which it is disclosed.
Digital services
We provide information and services through a range of digital and online services including websites (e.g. mrphysio.weebly.com), email, online advertisements, and social media profiles. These services may be operated by us, Participants or other companies to provide a consistent experience, personalise your use of each of those services and provide targeted marketing.
We do not use “cookies”, although third party sites may do so outside of our control. A cookie is a piece of information which allows the server to identify and interact more effectively with your device. The cookie assists in maintaining the continuity of a browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return. You can configure your web browser to reject and delete cookies and block JavaScript, but you may find some parts of Services then have limited functionality. You can control your preferences regarding Flash local stored objects athttp://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
Our systems record a variety of information in relation to interactions with our services.
In some cases, third parties may use cookies and other technologies. These technologies may be used in connection with activities like surveys, online behavioural advertising, website analytics, and email campaign management. The services we may use from time to time include Google Analytics, Google Display Network, Google AdSense, DoubleClick, Yahoo!, Adobe Marketing Cloud, Responsys, and Microsoft.
You can find more details in the individual privacy policies of those services, including information on how to opt-out of certain functions (e.g. Google’s Ads Preferences Manager). You may need to opt out separately from each service. The website youronlinechoices.com.au also allows you to opt out of some online behavioural advertising and provides further information about how online behavioural advertising works. You can contact us to request further details of the services we use. Many of these services operate without collecting or using any personal information.We try hard not to use sites that have connection to your records, other than those you opt-in to such as our newsletter.
Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
Procedures for access, correction, and feedback
If you wish to access or correct any personal information we hold about you or have any feedback or concerns about privacy, please contact us as set out below. Where you seek a response from us, we will let you know who will be handling your matter and when you can expect a full response. In the case of access and correction requests, please provide as much detail as you can about the particular information you seek in order to help us retrieve it. Under the Privacy Act and other relevant laws, we are required to provide our reasons if we refuse your request. Where we decide not to make a requested correction and you disagree, you may ask us to make a note of your requested correction with the information.
Contact Queries regarding privacy should be directed to the Practice Manager:
Email:[email protected]
Updated: 21 August 2018
Image courtesy of Stuart Miles / FreeDigitalPhotos.net
This Policy has been sourced from a large Australian company, then modified for appropriateness to our business.
We have made a number of changes to our Privacy Policy – this will make it even easier for our patients to access information about our information collection and privacy considerations. The privacy statement and privacy policy is in one document; we have described in more detail what data we collect and why, how it is used, who we work with, and the countries where your data may be sent.
MrPhysio+ does not sell personal data. In order to operate our clinic and services, we share personal data with some trusted operational suppliers and participants in the programme. Again, these companies do not sell your personal data and they are contractually prevented from doing so. Further, all companies with whom we share data can use the data only for these contractually agreed purposes and must handle the data in a confidential and secure manner in accordance with Australian privacy legislation.
By continuing to use our services, you are consenting to the terms of the new policy. Please read our new Privacy Policy and if you have any questions, our Practice Manager's contact details are included in the policy.
Overview
At MrPhysio+, we respect the privacy of your personal information in our care. This commitment is set out here in our Privacy Policy which describes how we deal with personal information.
This Privacy Policy relates to personal information we collect and handle about patients and visitors to our website, social media and other digital services, including those of our Participants. Our personnel and job applicants should contact our human resources team for details about the privacy of their personal information.
If you do not agree to the terms of this Privacy Policy, you may contact us at any time, to discuss your concerns.
Types of personal information collected
The types of personal information we may collect include name, contact details, identification information, household details, payment and transaction details/history (including information about payment cards), authorisations, ages of family members, records of your communications and interactions with us, and details/history of preferences, interests and behaviour relating to transactions, products, services, and activity with our digital services.
We may not be able to provide our services without your personal information. For example, we may not be able to contact you.
How personal information is collected and held
We may collect your personal information, from your interactions and transactions with us, Participants, and companies. This includes: associated identifiers such as payment cards; making a purchase in clinic; placing an order online; making a non-cash payment; registering for services; using related digital services. We may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes. We may also collect personal information from third parties including anyone authorised to act on your behalf, and other companies.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. We implement a range of measures to protect the security of that personal information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
Purposes for handling personal information
We handle your personal information in connection with providing, administering, improving and personalising products and services. This can include processing payments, delivering orders, managing promotions, providing refunds and discounts, verifying your identity, communicating with you (including direct marketing), conducting product and market research, maintaining and updating our records, dealing with enquiries from you, and working with our service providers. Using personal information, we endeavour to improve our understanding of your interests, suitability, and behaviour in relation to products, services, and offers.
We may also handle your personal information to protect our lawful interests and facilitate purchases and potential purchases of our business.
We may provide information and marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (for example, email), through our digital services, and by other means. These communications may relate to the products and services we, Participants and other companies provide, and other products which may be of interest to you. You can call us on 0427 563 103 at any time to opt out of electronic and telephone direct marketing communications. We do not intend to bombard people with advertising, being more interested in providing health information that may be of interest or notification of the services we provide.
Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this Privacy Policy.
Sharing of personal information
To make it easy for you to deal with Participants and other companies and provide you with a more personal and consistent experience, we may exchange and combine personal information with them for the purposes described in our respective privacy policies.
We and companies (e.g. WorkCover, Veteran's Affairs, TAC, Health Insurers) may exchange your personal information with service providers engaged to assist with services including data processing, data analysis, information broking, online computing, printing, contact centre, legal, accounting, business consulting, marketing, research, auditing, archival, delivery, security, investigation, and mailing services.
The third parties to whom we disclose personal information may be located in Australia and other countries( including overseas owned Insurance companies working with Compensable bodies). In most instances we are legally required to provide the information to these agencies and all our service providers agree and are required to protect the privacy and security of your personal information, and use it only for the purpose for which it is disclosed.
Digital services
We provide information and services through a range of digital and online services including websites (e.g. mrphysio.weebly.com), email, online advertisements, and social media profiles. These services may be operated by us, Participants or other companies to provide a consistent experience, personalise your use of each of those services and provide targeted marketing.
We do not use “cookies”, although third party sites may do so outside of our control. A cookie is a piece of information which allows the server to identify and interact more effectively with your device. The cookie assists in maintaining the continuity of a browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return. You can configure your web browser to reject and delete cookies and block JavaScript, but you may find some parts of Services then have limited functionality. You can control your preferences regarding Flash local stored objects athttp://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
Our systems record a variety of information in relation to interactions with our services.
In some cases, third parties may use cookies and other technologies. These technologies may be used in connection with activities like surveys, online behavioural advertising, website analytics, and email campaign management. The services we may use from time to time include Google Analytics, Google Display Network, Google AdSense, DoubleClick, Yahoo!, Adobe Marketing Cloud, Responsys, and Microsoft.
You can find more details in the individual privacy policies of those services, including information on how to opt-out of certain functions (e.g. Google’s Ads Preferences Manager). You may need to opt out separately from each service. The website youronlinechoices.com.au also allows you to opt out of some online behavioural advertising and provides further information about how online behavioural advertising works. You can contact us to request further details of the services we use. Many of these services operate without collecting or using any personal information.We try hard not to use sites that have connection to your records, other than those you opt-in to such as our newsletter.
Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
Procedures for access, correction, and feedback
If you wish to access or correct any personal information we hold about you or have any feedback or concerns about privacy, please contact us as set out below. Where you seek a response from us, we will let you know who will be handling your matter and when you can expect a full response. In the case of access and correction requests, please provide as much detail as you can about the particular information you seek in order to help us retrieve it. Under the Privacy Act and other relevant laws, we are required to provide our reasons if we refuse your request. Where we decide not to make a requested correction and you disagree, you may ask us to make a note of your requested correction with the information.
Contact Queries regarding privacy should be directed to the Practice Manager:
Email:[email protected]
Updated: 21 August 2018
Image courtesy of Stuart Miles / FreeDigitalPhotos.net
This Policy has been sourced from a large Australian company, then modified for appropriateness to our business.